We are so humbled you’ve worn and loved your SoulKu so well that it is ready to be refurbished. We want to honor to breathe new life into your treasured piece. Also, we know your gemstone is important to you, so we will be sure your repaired item returns to you with the exact same gemstone you sent. We will add new hardware when needed and will always send your piece back on a new repair card. Repairs will be made using our current design specifications.

See below for Repair Service Process and next steps for after purchase.

**It is our recommendation that if you want to order other items in addition to your repair service that you order the repair service separately. Otherwise we will hold your new items and will not ship them until your broken item is received and repaired. This will cause delays in your new items shipping. 

*If you select custom length, please specify the custom length or any adjustments you have in the notes section at checkout.

***Discount codes are not valid for the purchase of a repair service.

If you have any questions or specific details, you can email us at .